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Terms of Service

The deal in plain English

What you're agreeing to when you hire LocalCraft Digital. Last updated May 15, 2026.

1. Who this agreement is between

These Terms of Service ("Terms") are between you ("you," "Client") and LocalCraft Digital, an Illinois sole proprietorship operating from Edwardsville, IL ("LocalCraft Digital," "we," "us"). By purchasing a plan, signing in to a client dashboard, or using the website at localcraftdigital.com, you agree to these Terms.

2. What we provide

LocalCraft Digital builds and operates marketing websites for local businesses. Three plans:

  • Flat Build — $3,997 one-time. A 5-page custom website built and delivered within 48 hours of the green-light intake. After delivery, you own the site outright. No ongoing relationship is required.
  • Care Plan — $1,997 setup + $197/month. A 5-page custom website plus hosting, daily backups, SSL, unlimited update requests, and 24-hour publishing turnaround. The monthly fee is auto-charged to your payment method on the same date each month.
  • Growth Plan — $1,997 setup + $497/month. Everything in Care, plus one piece of weekly original SEO content, a real-time lead dashboard, ongoing AEO maintenance, and ZIP-and-category exclusivity in your market.

3. Build timeline

The 48-hour build clock starts when the intake form is submitted in full. It pauses if we need information from you and resumes when you provide it. Delivery is to a private staging URL; you have a 7-day window to request one round of revisions before the site goes live on your domain.

4. Payments and billing

  • Stripe handles all payments. Card details never touch LocalCraft Digital's servers. By submitting payment you also agree to Stripe's Terms.
  • Care and Growth Plan monthly fees auto-charge to your card on file. This is a recurring subscription. We do not offer manual invoice-pay for monthly fees; the only billing model is automatic charge.
  • Failed payments. If a charge fails, Stripe will retry on a standard schedule. If it continues to fail beyond 14 days, we may pause service until the balance is current.
  • Price changes. We may change Care or Growth Plan pricing for new subscribers at any time. Existing subscribers' pricing is locked at the rate you signed up at until you cancel.

5. Cancellation

You may cancel any monthly plan at any time, with no cancellation fee, by calling (314) 246-9224 or emailing support@localcraftdigital.com. Cancellation is by phone or email only — this lets us understand why and either fix what isn't working or close out cleanly. Your service runs through the end of your current billing period; you are not charged for the next period.

On cancellation, you keep the site files. We provide a free export of code, content, and assets within 7 days of cancellation. After 30 days, we may take the live site offline from our hosting.

6. 90-day lead-generation guarantee

If your site does not produce at least five tracked lead actions (form submissions, phone-link taps, or email-link taps measured in standard analytics) within 90 days of going live, you choose between (a) a full refund of every dollar you have paid us, or (b) continued work at no additional cost until the bar is cleared. The 90-day window starts the day your site is published to your live domain. To claim the guarantee, email support@localcraftdigital.com within 30 days of the 90-day mark. We will verify lead counts together using your tracking pixel data and Google Business Profile.

7. Site ownership

You own the content, images, and copy you provide. LocalCraft Digital owns the underlying templates, design system, and build infrastructure (the "Build Framework") and grants you a perpetual, royalty-free license to use the Build Framework as compiled into your site. On cancellation, you receive the static source code; the Build Framework license remains in effect for use of that specific site.

8. Your responsibilities

  • Provide accurate business information, content, photos, and any third-party access (Google Business Profile, social accounts, domain registrar) we need.
  • Keep your payment method current.
  • Do not use your site to host or promote anything illegal, infringing, defamatory, deceptive, sexually explicit, violent, or that violates a third-party right.
  • Do not attempt to circumvent our tracking pixel, copy our Build Framework into another site without permission, or share dashboard credentials beyond your business.

9. What we do not do

LocalCraft Digital is not your legal, tax, medical, financial, or compliance advisor. Site copy is provided for marketing; you are responsible for the accuracy of claims you make about your own business, including pricing, services, hours, licensing, certifications, and any regulated industry disclosures.

10. Suspension and termination by us

We may suspend or terminate service if you breach these Terms, fail to pay after a 14-day grace period, abuse our staff, or use the site for content prohibited under section 8. If we terminate for cause, no refund is owed for the current billing period. If we terminate for any other reason, we pro-rate your monthly fee back to you.

11. Limitation of liability

LocalCraft Digital is liable to you for direct damages only, and only up to the total amount you have paid us in the 12 months preceding the claim. We are not liable for lost profits, lost data, lost goodwill, indirect, consequential, special, incidental, exemplary, or punitive damages, even if advised of the possibility. This clause survives termination.

12. Warranty disclaimer

Your site is provided "as is" and "as available." We disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) to the maximum extent allowed by law. We do not warrant that the site will be uninterrupted, error-free, or that all defects will be corrected, though we work to keep uptime as high as reasonably possible.

13. Indemnification

You agree to defend, indemnify, and hold harmless LocalCraft Digital from any claim arising out of (a) content you supply to us, (b) your use of the site to operate your business, or (c) your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Madison County, Illinois, and you consent to that venue. You waive any right to bring a claim as a class action.

15. Changes to these Terms

We may update these Terms. If a change is material (price changes for existing subscribers, scope changes to the guarantee, anything affecting your rights), we will notify you by email at least 30 days before the change takes effect. Continued use of the service after the effective date is acceptance of the updated Terms.

16. Contact

Questions, complaints, legal notices:

LocalCraft Digital
Edwardsville, IL
support@localcraftdigital.com
(314) 246-9224

Effective May 15, 2026. See also our Privacy Policy.